Work with a designated account manager who is an experienced engineer. Start with a focused assignment or agree a broader engineering programme, supported by regular reviews, direct collaboration and teams that build knowledge of your products.
A small initial project gives you a practical way to assess KSD’s capability. Customers often begin with a clearly defined, urgent requirement, then entrust the team with wider deliverables as confidence grows.
An experienced engineer as your designated account manager
Agreed responsibilities and customer approval points
Weekly engineering deliverable reviews and quarterly business reviews
Shared digital workspaces and direct messaging between team members
KSD uses a three-level quality review process. Our standard processes establish clarity between the teams; as the relationship develops, we adapt to your internal quality processes, project stages and work sign-off arrangements.
Most relationships begin with a narrow, tangible assignment. As trust develops, KSD can take on broader deliverables, including full design responsibility for substantial machine updates. Customer approval remains part of the process, with key decisions and deliverables agreed for sign-off.
Four years ago, a new customer began working with KSD. Every engineer from the original team still works on that account, and additional colleagues have since joined them. As the relationship has grown, the team has retained its knowledge of the customer’s machines, people and ways of working.
As responsibilities grow, the customer continues to approve key design decisions and final deliverables at the agreed review points.
Add engineering capacity quickly as programme needs grow.
Bring in the expertise needed for the work.
Combine competitive delivery costs with flexible team capacity.
KSD can grow engineering teams faster than building equivalent capacity through local recruitment, helping you respond to changing programme demands.
Engineering delivery and customer communication are in English.
European customers normally benefit from up to six hours of working-day overlap with India. Teams supporting US projects adjust their hours to provide suitable overlap. Work can also progress during the customer’s overnight hours, helping maintain programme momentum.
